Guest Information A–Z

Guest Information from A to Z

"A"

ACCENT HOTELS
As one of Hungary’s youngest and most dynamically growing hotel chains, Accent Hotels manages the professional operation of numerous hotels both in Hungary and abroad, including Hotel Yacht**** Wellness & Business.

ACCESSIBLE FACILITIES
Our hotel offers accessibility for Guests arriving with manual or electric wheelchairs. We provide accessible rooms designed for Guests with reduced mobility, featuring a shower bathroom, grab bars, and a seat in the bathroom.

ADAPTER
Our hotel provides adapters/outlets suitable for international use. Please inform the reception if you need one.

AIR CONDITIONING
All rooms in our hotel are air-conditioned. The air conditioning can be controlled using the wall panel in the room. The temperature can be adjusted using the up and down arrows in the center of the panel.

Please keep the windows and doors closed while using the air conditioning.

The hotel’s common areas, including the restaurant, bar, and conference rooms, are also air-conditioned.

ARRIVAL
Hotel rooms are available for check-in from 3:00 PM.

"B"

BABY COT / CHILDREN’S BED
Available free of charge at the reception.

BABY BATH
Available free of charge at the reception.

BABY HIGH CHAIR
High chairs are available free of charge from the restaurant.

BANK / ATM
The nearest ATM in Siófok is located at Fő tér, 1.5 km from the hotel.

BAR
Our bar offers a variety of drinks and coffee specialties for our guests from 7:00 AM to 11:00 PM.

BATHROBE
A bathrobe is provided in every room for our Guests. If the size is not suitable, please contact the housekeeping staff or the reception.

BED LINEN
Bed linen is changed every 3 days, and daily changes are available upon request. If you need a linen change, please contact the housekeeping staff or the reception.

BICYCLE RENTAL
Our hotel is a BalatonBikeTour rental point, so you can conveniently pick up your pre-booked electric bike. For more information about rentals, please contact our reception.

BLANKET
Extra blankets are available free of charge at the reception.

BREAKFAST
Start your day right! Our breakfast is served daily from 7:00 AM to 10:00 AM.
If you would like to have breakfast earlier, we can provide a breakfast package upon prior request, which can be collected at the reception at the agreed time. Please place your breakfast package order by 3:00 PM on the previous day at the reception.

BUSINESS SERVICES
Printing, scanning, and photocopying are available upon request for a fee. Please inquire at the reception!

"C"

CAR RENTAL
For car rental inquiries, please contact the reception.

CHECK-OUT
On the day of departure, please vacate your room by 10:00 AM. Late check-out can be arranged upon request, depending on room availability and for an additional fee.

COFFEE MAKER
Some room types are equipped with an elegant coffee maker, with capsules provided. If you need assistance using the device, please contact the reception.

CONFERENCE
Hotel Yacht**** Wellness & Business is an ideal venue for group events, whether it’s a team-building program, training, conference, or a small to large family gathering. Our staff ensures the highest level of service from planning to execution, guaranteeing an exceptional experience for ou guests.

CURRENCY EXCHANGE
Hotel bills can be settled in EUR, but unfortunately, currency exchange is not available at the hotel. Our reception staff will be happy to provide information about nearby banks and exchange offices, including their opening hours.

"D"

DEPARTURE TIME
On the day of departure, please check out of your room by 10:00 AM. Late check-out can be arranged upon request, depending on room availability and for an additional fee.

DOCTOR
If you require a doctor, please contact the reception for assistance.

“DO NOT DISTURB”
If you do not wish to be disturbed during your rest, please hang the “Do Not Disturb” sign on the outside of your room door handle. In this case, our staff will not enter the room for cleaning purposes either.

DRESS CODE
Please visit the restaurant in appropriate attire and refrain from wearing swimwear or bathrobes.

"E"

ELECTRIC BIKE CHARGING
Electric bikes can be charged in the parking area.

ELECTRIC CAR CHARGING
Our hotel has 3 operational chargers available for guests arriving with electric cars. Please contact the reception if you need assistance.

ELECTRICAL CONNECTION
The mains voltage is 220V. Please contact the reception if you need an adapter, an international plug, or a converter.

ELEVATOR
Our hotel has several elevators. Please use them properly. Guests under 14 years of age are not allowed to operate the elevators.

ELEVATOR
Our hotel has several elevators. Please use them properly. Guests under 14 years of age are not allowed to operate the elevators.

EMERGENCY CONTACTS

• Reception: +36 84 696 020

• General Emergency: 112

• Police: 107

• Ambulance: 104

• Disaster Management: 105

"F"

FIRST AID
In case of first aid, our reception and lifeguard staff are happy to assist. Please note that we are unable to provide medication.

FLOWERS
If you would like to order flowers, please contact the reception.

"G"

GAMES
Please inquire at our reception about our current selection of board and card games, which guests can use free of charge. After playing, kindly return the borrowed games to our staff so that other guests can enjoy them as well.

GAS STATION
The nearest gas station is 1.1 km from the hotel and is open 24 hours a day.

GIFT VOUCHER
Give the gift of experience and relaxation—comfortably, without running around or standing in line! Surprise your loved ones and friends with a Hotel Yacht**** Wellness & Business gift voucher, available in denominations of HUF 5,000, 10,000, and 20,000 at our reception. Our staff will be happy to assist you.

GUEST FEEDBACK
At our hotel and throughout Accent Hotels, we truly care about your experience. We would be grateful if you could take a few minutes to share your opinions and experiences with us. Please leave feedback about our services!

"H"

HAIRDRYER
A hairdryer is provided in a fabric bag in the bathroom of every room.

HANGERS
Hangers are provided in the wardrobe. If you would like additional hangers in your room, please call the reception.

HEATING
Our hotel operates a central heating system, which is set to an optimal temperature according to the weather before Guests arrive. If a different temperature would be more comfortable, it can be adjusted using the wall panel in the room.

"I"

IN CASE OF STORM
Please pay attention to the storm warning signal located on the shore.

• In calm weather, there is no signal; swimming and the use of water equipment are allowed up to a maximum distance of 500 meters from the shore.

• During a first-level warning, you will see 45 yellow flashes per minute on the signal across the lake. In this case, please stay within the buoys and close to the shore.

• During a second-level warning, 90 flashes per minute will be visible on the storm signal. Swimming and the use of water equipment are PROHIBITED.

During storms, please avoid staying under trees.
Children under 6 years old, as well as children under 12 who cannot swim, may only enter open water under adult supervision.

INFORMATION MATERIALS
Our reception can provide detailed information about the local area and various program opportunities.

INTERNET
The hotel offers free wireless internet throughout the entire property for our Guests.
Network: Hotel Yacht Siófok
No password required

IRON
An iron and ironing board are available free of charge upon request. Please contact the reception if needed.

"K"

KETTLE
If you would like to request a kettle, please contact the reception.

KEY CARD
Please return your key card to the reception upon departure.

"L"

LINEN CHANGE
Bed linen is changed every 3 days. If you would like additional linen changes, please inform the reception. Towels are replaced upon request to help protect the environment. If you need a towel change, please leave the towel on the bathroom floor. Towels hung on hooks will not be replaced by housekeeping.

LOST & FOUND
For lost items, please contact the reception for assistance. Except for perishable items, lost and found items are stored free of charge for up to 3 months. Items can also be sent to you by mail, with postage costs paid in advance.

LUGGAGE STORAGE
Our reception staff will store your luggage free of charge.

"M"

MAINTENANCE
If you notice any technical issues, please help us by reporting the problem to our reception staff. Our team will ensure that the issue is resolved as quickly as possible. Thank you in advance for your patience.

MASSAGE
During our massages, the needs of our guests are always the priority. You can choose between a relaxing, refreshing treatment or a more intensive massage.
Appointments for massages can be made in person at the wellness reception or by calling: +36 84 696 020.

MINIBAR
To use the minibar service, please choose from the available selection. Chilled drinks and snacks are available 24 hours a day for a fee. If needed, please contact the reception.

MOBILE PHONE
Mobile phones can be used throughout the hotel; however, please use your phone discreetly in the restaurant and common areas. Avoid excessively loud ringtones or phone conversations. Thank you!

If you need a charger for your device, please contact the reception, where you can choose from several types free of charge.

"N"

NON-SMOKING ROOM
All rooms and areas of our hotel are non-smoking. Please respect and adhere to this policy.

"P"

PARKING
Our hotel offers a closed parking area for cars and motorcycles, monitored by cameras but not guarded. The hotel is not responsible for valuables left in vehicles or for any damage that occurs in the parking area. Entry and exit to the parking lot are controlled using your key card.
Parking fee: HUF 3,500 per day.

PAYMENT
At our reception, you can choose from several payment methods. Cash payments can be made in HUF or EUR.

For card payments, we accept Eurocard/Mastercard, Maestro, Visa, and Amex.
For SZÉP Card payments, we accept cards issued by OTP, K&H, and MBH.

PET POLICY
Small pets are allowed in the hotel under the supervision of the guest, for an additional fee. Guests are responsible for any damage caused by their pets. Pets are not permitted in the restaurant or the Wellness building. We can accommodate pets up to a maximum weight of 15 kg.

PILLOW SELECTION
If you need an extra or different type of pillow, please inform the reception.

PHARMACY
The nearest pharmacy is approximately 2 km from our hotel: Kaduceus Pharmacy, 8600 Siófok, Zamárdi u. 4.
It is open Monday to Saturday from 7:30 AM to 7:00 PM. Opening hours may vary outside the high season, so please contact our reception for more information.

PHONE CHARGING
If you need a phone charger, please contact the reception. After use, kindly return the charger to the reception so that other guests can also use it.

PHOTOCOPYING & PRINTING
This service is available at the reception for a fee.

POST OFFICE
The nearest post office is a 20-minute walk from the hotel. If you are expecting an important delivery, you can ask the reception to ensure you receive it as soon as possible.

PRINTING
Printing, scanning, and photocopying are available upon request for a fee. Please inquire at the reception!

"R"

RAILWAY STATION
The Siófok train station is approximately 30 minutes on foot (2 km) from the hotel. For timetable inquiries, please contact the reception.

RECEPTION
The hotel reception is available 24 hours a day for our guests, both by phone and in person. If you have any questions or issues, our staff will be happy to assist you. Please call +36 84 696 020!

RESTAURANT
At Hotel Yacht**** Wellness & Business, we are committed to offering our guests culinary delights prepared using high-quality Hungarian ingredients. Our restaurant serves a buffet breakfast and dinner, providing a true gastronomic experience, while our bistro menu offers a varied lunch every day from 12:00 PM to 4:00 PM, available both in the restaurant and on the terrace.

Opening hours:

• Breakfast: 7:00 AM – 10:00 AM

• Lunch: 12:00 PM – 4:00 PM

• Dinner: 6:00 PM – 9:00 PM

Please visit the restaurant in attire appropriate for the occasion and time of day.

ROOM BILL
You can charge the cost of all hotel services to your room and settle the bill at the reception upon departure.

ROOM CLEANING
Our housekeeping staff cleans the rooms daily, every day of the week.
If you do not require cleaning, please hang the “Do Not Disturb” sign on your door or inform the reception.

ROOM OCCUPANCY
Rooms are available for check-in from 3:00 PM on the day of arrival. Early check-in is possible depending on room availability and for an additional fee. Please inform our reception staff in advance if you wish to arrange this.

ROOM RESERVATION
If you would like to book a room for your next stay, please contact our reception. For our best offers, visit the hotel’s website.

ROOM SERVICE
If you would like to enjoy our restaurant’s food in your room, please choose from the options below and call +36 84 696 020:

• Beverages: 10:00 AM – 10:00 PM

• Breakfast: 6:00 AM – 9:00 AM

• A’la carte bistro menu: 12:00 PM – 4:00 PM

Room service fee: HUF 3,000 per order.

"S"

SAFE & LIABILITY
To protect your valuables, please use the safe provided in your room. The safe is also suitable for storing laptops. The hotel is not responsible for valuables left in the room.

SAUNA
In our wellness area, you will find our sauna park with a variety of saunas. On autumn and winter weekends, sauna sessions are offered, which require prior registration. For reservations or questions, please contact our wellness reception staff.

SERVICE CHARGE
A service charge of 12% is applied to the services provided in our dining facilities. This is not included in the listed prices.

SEWING KIT
A sewing kit is provided in the rooms.

SHOE CLEANING
Shoe cleaning is available in the lobby. You can find our shoe cleaning machine at the entrance. Additionally, each room is equipped with a single-use shoe cleaning sponge.

SHOE CLEANING KIT
A shoe cleaning kit is provided in the room wardrobe.

SHOEHORN
A shoehorn is available in the room.

SHOPS
Our reception staff can provide detailed information about nearby shops, including their addresses and opening hours.

SECURITY CAMERAS
For the safety of our Guests, security cameras are installed in the corridors and common areas.

SIGHTSEEING & EXCURSIONS
Siófok and its surroundings offer a variety of programs and excursion opportunities. For more information, please contact our reception staff or browse our selection of suggested activities.

SMOKING
Smoking is strictly prohibited throughout the hotel. Smoking is only allowed outside in designated areas.
Smoking in the room will incur an additional cleaning fee of HUF 40,000 per incident.

SLIPPERS
Slippers are available upon request, free of charge. Please contact the housekeeping staff or the reception if needed.

"T"

TAXI & TRANSFER
For taxi or transfer services, please contact the reception for more information.

TELEPHONE
For external or internal calls, please contact the reception.

TELEVISION
All our rooms are equipped with a television, which can be operated using the remote control.

TIME ZONE
Hungary is in the Central European Time (CET) zone, which is 1 hour ahead of Coordinated Universal Time (UTC+1). You can ask the reception for the exact current time.

TOILETRIES

Our bathrooms are equipped with liquid soap, shampoo, and body lotion. If you need additional personal care items (toothbrush, toothpaste, razor), please ask at the reception. These items are provided free of charge.

TOURIST TAX
Hotel rates do not include the tourist tax. Please contact the reception for the current rate.

"U"

UMBRELLA
If you need an umbrella, please contact the reception.

"W"

WAKE-UP CALL
If you require a wake-up call, please inform the reception of your desired time.

WELLNESS
Our wellness area is located in a separate wing and offers complimentary use of the indoor swimming pool, children’s pool, Finnish and infrared saunas, as well as the steam cabin.
Relaxation areas are equipped with loungers for your complete comfort. Please do not allow children to enter the sauna area unsupervised, as it can be dangerous.
In the wellness area, please use only plastic cups and consume any food ordered from the restaurant on the terrace.

OPENING HOURS: Daily, 8:00 AM – 8:00 PM

WIFI
The hotel provides free wireless internet throughout the property.
Network: Hotel Yacht Siófok
No password required

For any questions, please feel free to contact the hotel staff.
We wish you a pleasant and relaxing stay!